Consumer Disputes

There are few things more frustrating than experiencing poor service or receiving faulty goods. Most of us have had the misfortune of paying for a bad service, poor quality work or defective goods. 

While it can feel like you’ve wasted your hard earned money, all is not lost. If you feel you have suffered as a result of the experience, you may be able to make a claim against the supplier.

Your rights & seeking advice

When you purchase goods or services, the seller must ensure they comply with Trading Standards Regulations. If you feel they haven’t done so, it’s time to take action.

Before you seek legal advice, it’s important to try and resolve the situation by following the supplier’s complaints procedure. They may choose to resolve the issue by fixing or replacing the product, improving the service or issuing a refund. But If they’re not accommodating your complaint and you still feel you’ve been unfairly treated, it’s time to speak to our expert dispute resolution team.

Consumer dispute solicitors

When you instruct Hedges, our consumer dispute solicitors will identify the issues in your case and clearly set out your options. There are no silly questions, you can expect our team to use friendly, jargon-free language alongside a down to earth approach to the issue at hand.