Consumer Disputes

Expert solicitors championing your consumer rights

“I recommend Hedges Law and Mr. Ozimic to anyone who is losing hope. I’m wholeheartedly thankful for how they’ve been handling my matter.”

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Protecting your rights

There are few things more frustrating than experiencing poor service or receiving faulty goods. Most of us have had the misfortune of paying for a bad service, poor quality work or defective goods. 

While it can feel like you’ve wasted your hard earned money, all is not lost. If you feel you have suffered as a result of the experience, you may be able to make a claim against the supplier.

Your rights & seeking advice

When you purchase goods or services, the seller must ensure they comply with Trading Standards Regulations. If you feel they haven’t done so, it’s time to take action.

Before you seek legal advice, it’s important to try and resolve the situation by following the supplier’s complaints procedure. They may choose to resolve the issue by fixing or replacing the product, improving the service or issuing a refund. But If they’re not accommodating your complaint and you still feel you’ve been unfairly treated, it’s time to speak to our expert dispute resolution team.

Consumer dispute solicitors

When you instruct Hedges, our consumer dispute solicitors will identify the issues in your case and clearly set out your options. There are no silly questions, you can expect our team to use friendly, jargon-free language alongside a down to earth approach to the issue at hand.

Need advice on making a claim against an insurer? Visit our Insurance Claims page or get in touch to discuss your situation.

Our Specialists

Our consumer team

Consumer dispute pricing

We understand the importance of having clear information and transparency about the cost of your legal advice.

Details of our pricing will always be provided from the outset and once our team has an understanding of your legal needs, you will receive a detailed summary of the expected cost, as well as any payment options available. Please contact us to find out more.

Get in touch

For any questions regarding consumer rights disputes please contact our experts.
For an initial, no obligation call please ring 01865 594265
or email us at