Our Defective Motor Specialists Resolving Your Disputes
If you find yourself with a faulty car that you cannot fix, our specialist team of dispute resolution lawyers can help.
Defective Motor Dispute Solicitors
If vehicle issues arise let our experienced solicitors guide you to a resolution.
New Car Manufacturing Faults
At Hedges we provide expert advice for those who have purchased a new vehicle that is not of satisfactory quality. Our solicitors have extensive experience in handling claims against manufacturers and dealerships to ensure you receive a repair or replacement.
Used Car Misrepresentation
Buying a used car relies on the seller being honest. If a vehicle has been described inaccurately or has hidden history our specialist motor dispute team can support you in making a claim for a refund or damages.
Significant Mechanical Failures
Major faults with an engine or gearbox shortly after purchase can be devastating. We work to prove that the fault was present at the time of delivery so that you are not left with a vehicle that is unfit for purpose.
Finance and PCP Disputes
If your vehicle is funded through a finance agreement the lender has a legal responsibility for the quality of the car. We regularly advise clients on how to involve finance companies in the resolution process to achieve the best result.
Statutory Vehicle Rejection
The law provides specific windows of time where you can legally reject a car. Our dispute resolution lawyers ensure that your rejection is handled correctly and within the strict deadlines required by the Consumer Rights Act.
Get In Touch
For any questions regarding our Defective Motor Dispute services please call 01865 594265 or contact our dispute resolution team.
Under the Consumer Rights Act 2015 a vehicle must be of satisfactory quality, fit for purpose, and as described. If it fails these criteria you may be entitled to a refund, repair, or replacement depending on how long you have owned the car.
You generally have a short term right to reject a faulty vehicle within the first 30 days of purchase for a full refund. After this period the rules change and usually require the dealer to be given an opportunity to repair the fault before a refund can be requested.
A clear timeline of the purchase, the original sales advertisement, all correspondence with the dealer, and a detailed list of the mechanical faults identified by a professional.
Private sales have fewer protections than buying from a professional dealer. However the car must still be as described. If the seller misled you about the condition of the vehicle you may still have grounds for a legal claim.
Costs depend on the complexity of the motor dispute and the level of work required. Where possible we provide clear cost estimates and can discuss options for defined stages of your claim.